Making Help Desk work for you Part 2
In the last post we talked about signing in to the district help desk, now let us talk about how to submit a help desk ticket. Why is this important? Simply put the more correctly a help desk is filled out the quicker something will be done about the issue or request being submitted. Fun Fact: 5 years ago an IT company audited our help desk system it was discovered that over 90% of all tickets were mislabeled by the creator of the tickets which resulted in significant delays in assistance. The better a person is at submitting a ticket the easier it is for them to get the help they need in the shortest amount of time. So let us pick up where Part 1 of this mini-series left off. We have successfully logged in to the help desk portal and we are presented a screen like this one. This is where you will select several things. Request Type : Is a drop down menu that has categories that you select and then based on your selection you have sub-categories. Subject : Title of the...