Making Help Desk work for you part 1
Ever wonder why you need to "Submit" a help desk? Always having trouble "Signing in to help desk"? or ever wonder what happens after you "Submit" your help desk ticket?
Well fear not, this mini series on help desk is here to help you make the IT department work for you, why you say? well why not!
Let's start with the basics; Solarwinds Help Desk is a portal that allows you as a staff member to access help from Clint, Andrew, Jojo, and Odette. It enables us to see who needs help with what and ensures that everyone who needs assistance receives it without getting lost in an email inbox somewhere.
So how do I find Help Desk?
Two simple ways to access Help Desk, the first is to open up the "Self-Service" app and the first page has the website bookmarked for you already.
The second way is to open up a browser and type https://helpdesk.lrcssd.ca:
Either way you get to the web page to sign in to.
To sign in you need to use your @lrcsd.ca account and password, so for instance if I was a teacher named Chuck Norris I would login using cnorris@lrcsd.ca and then my password (But chuck norris doesn't use a password, he is the password). Now if you have trouble logging in at this stage you need to email Jojo directly to have your password either reset or resent to you.
Part 2: Submitting a ticket. ....stay tuned!
-Andrew
Well fear not, this mini series on help desk is here to help you make the IT department work for you, why you say? well why not!
Let's start with the basics; Solarwinds Help Desk is a portal that allows you as a staff member to access help from Clint, Andrew, Jojo, and Odette. It enables us to see who needs help with what and ensures that everyone who needs assistance receives it without getting lost in an email inbox somewhere.
So how do I find Help Desk?
Two simple ways to access Help Desk, the first is to open up the "Self-Service" app and the first page has the website bookmarked for you already.
Either way you get to the web page to sign in to.
To sign in you need to use your @lrcsd.ca account and password, so for instance if I was a teacher named Chuck Norris I would login using cnorris@lrcsd.ca and then my password (But chuck norris doesn't use a password, he is the password). Now if you have trouble logging in at this stage you need to email Jojo directly to have your password either reset or resent to you.
Part 2: Submitting a ticket. ....stay tuned!
-Andrew
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